FAQ
Answers, honestly given
Frequently Asked Questions
Everything you need to know about CharmCove — from how we price to what comes with your order. No runaround. Just answers.
How are your products priced?
CharmCove prices each product honestly — based on what it costs to source and what it delivers. No inflated “was” prices. No manufactured discounts. The price you see is the price, always.
Read The CharmCove Standard →Are your prices discounted?
No. CharmCove prices are our standard prices — not a sale, not a markdown, not a limited-time offer. We don’t use fake original prices or manufactured urgency.
How do you select products for the Edit?
Every product in The CharmCove Edit is chosen because we believe it belongs in a considered beauty routine. We look at what a product actually does, how it performs, and whether it fits the CharmCove standard.
Read: The Beauty Edit →What comes with my order?
A lot more than just the product. Every CharmCove order includes access to the Beauty Masterclass, Skin Type Bible, Ritual Guide, 30-Day Routine, the full Journal, and personal Concierge access.
See everything that’s included →How long does shipping take?
Shipping times vary by location. You’ll see estimated delivery times at checkout. We ship to the US and internationally.
What is your return policy?
Please visit our Refund Policy for full details.
Can I cancel or change my order?
Orders are processed quickly. Contact us as soon as possible at charmcovehelp@gmail.com and we’ll do our best to help before your order ships.
Do you offer discount codes?
CharmCove doesn’t run flash sales or manufactured promotions. Our prices are honest and consistent. If you have a specific circumstance, reach out through the Concierge and we’ll take care of you personally.
Contact the Concierge →How do I get early access to new drops?
Sign up for The Inner Edit — our email list for early access to new CharmCove drops, routines, and Journal releases. No noise, just the good stuff.
Still have a question?
The Concierge is always available — a real response to your real question, within 48 hours.
Contact the CharmCove Concierge →— CharmCove · Beauty, intentionally curated.